Guidelines for responsible and lawful use of HostingPro services to ensure a safe and reliable hosting environment for all users.
Ensure your usage complies with our policy. Check the most common requirements:
No illegal, harmful, or offensive content
RequiredStay within your plan's resource limits
MonitoredMaintain secure configurations and credentials
EssentialNo spam or unsolicited bulk email
EnforcedThis Acceptable Use Policy ("AUP") governs your use of HostingPro's hosting services, including but not limited to shared hosting, VPS, dedicated servers, cloud hosting, and related services. This policy is designed to protect our customers, our network, and the broader internet community.
Shared, VPS, dedicated, cloud hosting
Domain registration and management
Email hosting and related features
SSL certificates, backup services, etc.
The following activities are strictly prohibited on HostingPro's network and services:
All content hosted on HostingPro's services must comply with these guidelines to ensure a safe and legal hosting environment.
Note: Restricted content may be subject to additional review and could result in service suspension.
Our systems continuously monitor for prohibited content and malicious activities.
Suspected violations are reviewed by our compliance team within 24 hours.
You'll be contacted immediately if any issues are identified with your content.
We provide guidance to help you bring your content into compliance.
To ensure optimal performance for all customers, resource usage must stay within reasonable limits based on your hosting plan.
Based on your hosting plan - typically unlimited for normal usage
Limited to prevent abuse - contact support for high-traffic sites
Must be within your plan's disk space allocation. Backup storage is separate.
No limit on total queries, but intensive operations may be throttled during peak times.
File count limits vary by plan - typically 250,000 to 1,000,000 files.
Excessive resource usage that impacts other customers may result in temporary throttling or account suspension. We'll always contact you before taking action.
Maintaining strong security is crucial for protecting your data and our hosting environment. All customers must follow these security requirements.
Use complex passwords with at least 12 characters, including uppercase, lowercase, numbers, and symbols.
Enable 2FA on all accounts with access to hosting services and sensitive data.
Only provide access to trusted individuals and regularly review user permissions.
Keep WordPress, Drupal, Joomla, and other CMS platforms updated to the latest versions.
Within 30 days of releaseRegularly update all plugins, themes, and extensions to patch security vulnerabilities.
Within 14 days of releaseMaintain and update any custom applications, scripts, or software you install.
As neededUse SSL certificates for all websites, especially those handling sensitive data.
Maintain regular backups of your data and test restoration procedures.
Never store credit card numbers, Social Security numbers, or other sensitive data unless encrypted.
Our email services must be used responsibly to maintain deliverability and reputation for all customers.
Only send emails to recipients who have explicitly opted in to receive communications.
Include clear unsubscribe links in all marketing emails and honor requests immediately.
Clearly identify yourself as the sender with valid contact information.
Monitor bounce rates, complaints, and deliverability metrics regularly.
All customers must comply with applicable laws, regulations, and industry standards.
Payment Card Industry Data Security Standard for processing payments
Health Insurance Portability and Accountability Act for healthcare data
Family Educational Rights and Privacy Act for educational records
Sarbanes-Oxley Act compliance for public companies
We take violations of this Acceptable Use Policy seriously and have established clear procedures for enforcement.
Our systems detect potential violations or we receive reports from users.
ImmediateWe contact you via email and account dashboard with details of the violation.
Within 2 hoursYou have time to address the issue and bring your account into compliance.
24-72 hoursIf violations persist, we may suspend services or terminate accounts.
After compliance periodFirst violation notice with requirement to address issues
Service suspension until compliance is achieved
Permanent account closure for serious or repeated violations
Referral to law enforcement for illegal activities
If you believe an enforcement action was taken in error, you can appeal the decision:
Submit an appeal through your account dashboard or email within 7 days
Provide detailed explanation and any supporting evidence
Our compliance team will review your appeal within 3 business days
You'll receive a written decision via email and account dashboard
Help us maintain a safe and compliant hosting environment by reporting suspected violations of this policy.
Report urgent violations via live chat
All reports are handled confidentially. You can submit anonymous reports, though providing contact information helps us follow up if needed. We take all reports seriously and investigate thoroughly.
Our compliance and support teams are here to help you understand and follow our Acceptable Use Policy.
Questions about policy interpretation and compliance requirements
Security-related questions and vulnerability reports
Technical support and general hosting questions
Best practices, tutorials, and compliance training