HostingPro Knowledge Base

How can we help you today?

Find answers, guides, and tutorials for all your hosting needs. Our comprehensive knowledge base covers everything from getting started to advanced configurations.

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Frequently Asked Questions

How do I get started with my new hosting account?

Getting started is easy! After purchasing your hosting plan, you'll receive a welcome email with your login credentials. Simply log into your control panel, upload your website files, and configure your domain settings. Our Quick Start Guide walks you through each step.

What's included in my hosting plan?

All hosting plans include SSD storage, free SSL certificates, daily backups, 24/7 support, one-click app installations, and email accounts. Premium plans also include advanced security features, CDN, and priority support. Check our plan comparison for detailed features.

How can I migrate my existing website?

We offer free website migration for all new customers. Our migration team will transfer your website, databases, and email accounts with zero downtime. Simply submit a migration request through your control panel or contact our support team. The process typically takes 24-48 hours.

What if I need help or have technical issues?

Our expert support team is available 24/7 via live chat, email, and phone. We also have an extensive knowledge base with tutorials and guides. Premium customers get priority support with faster response times and dedicated account managers.

Can I upgrade or downgrade my hosting plan?

Yes! You can upgrade or downgrade your hosting plan at any time from your control panel. Upgrades are processed immediately, while downgrades take effect at your next billing cycle. You'll only pay the prorated difference when upgrading.

Video Tutorials

Getting Started Tutorial
5:32

Getting Started with HostingPro

A comprehensive overview of your hosting account and first steps to get your website online.

15.2K views 98% liked
WordPress Installation
8:15

WordPress Installation & Setup

Learn how to install WordPress using our one-click installer and configure your first website.

12.8K views 96% liked
SSL Setup Tutorial
6:45

SSL Certificate Installation

Step-by-step guide to installing and configuring SSL certificates for secure HTTPS connections.

9.6K views 94% liked

Still need help?

Our expert support team is available 24/7 to assist you with any questions or technical issues.

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