30-Day Money-Back Guarantee
We're confident you'll love our hosting services. If you're not completely satisfied within the first 30 days, we'll refund your money.
1. Overview
At HostingPro, we stand behind our services with a comprehensive refund policy designed to give you peace of mind when choosing our hosting solutions. This policy outlines the terms and conditions under which refunds are processed for our various services.
We believe in transparency and fairness, which is why we've created this detailed refund policy to ensure you understand exactly what to expect when requesting a refund from HostingPro.
Important: This refund policy applies to services purchased directly from HostingPro. Services purchased through third-party resellers may have different refund terms.
2. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Account in Good Standing: Your account must be in good standing with no violations of our Terms of Service
- Valid Reason: You must provide a valid reason for the refund request
- Compliance: You must have complied with our Acceptable Use Policy
- Payment Method: Refunds are processed to the original payment method used for purchase
- Service Usage: Excessive resource usage may affect refund eligibility
Note: Accounts suspended for policy violations are not eligible for refunds.
3. Refund Timeframes
Different services have different refund timeframes:
Shared Hosting
Full refund available within 30 days of initial purchase
VPS & Cloud
Pro-rated refund for unused portion after 7-day trial
Dedicated Servers
Full refund within 72 hours, pro-rated afterwards
4. Refund Process
To request a refund, follow these simple steps:
Contact Support
Submit a support ticket or contact our billing department with your refund request
Provide Information
Include your account details, service information, and reason for refund
Review Process
Our team will review your request within 24-48 hours
Refund Processed
If approved, refund will be processed within 5-10 business days
5. Hosting Services Refunds
Shared Hosting Plans
- 30-day money-back guarantee for all shared hosting plans
- Full refund of hosting fees (setup fees are non-refundable)
- Renewal payments are subject to pro-rated refunds only
- Monthly plans: Full refund within 30 days
- Annual plans: Full refund within 30 days of purchase
VPS Hosting
- 7-day free trial period with full money-back guarantee
- After trial: Pro-rated refunds for unused service time
- Managed VPS services have a 30-day money-back guarantee
- Custom configurations may have different terms
Dedicated Servers
- 72-hour full refund period from service activation
- Pro-rated refunds available for cancelled services
- Setup fees are non-refundable after 72 hours
- Hardware replacement costs may apply
6. Domain Name Refunds
Domain name registrations and renewals have specific refund policies:
Important: Domain registrations are generally non-refundable due to registry policies.
Domain Registration
- 5-day grace period for full refund (if domain not used)
- Refunds only available if domain is immediately deleted
- Premium domains have different refund terms
- Registry fees are non-refundable
Domain Transfers
- Full refund if transfer fails due to our error
- No refund for failed transfers due to registrant error
- Partial refund for cancelled transfers before completion
7. SSL Certificate Refunds
SSL Certificate Purchases
- 30-day money-back guarantee for SSL certificates
- Full refund available if certificate not issued
- Pro-rated refunds for cancelled multi-year certificates
- Wildcard and EV certificates have extended validation periods
| SSL Type | Refund Period | Conditions |
|---|---|---|
| Domain Validated (DV) | 30 days | Full refund if not issued |
| Organization Validated (OV) | 30 days | Full refund if validation fails |
| Extended Validation (EV) | 45 days | Full refund if validation incomplete |
| Wildcard SSL | 30 days | Pro-rated after installation |
8. Refund Exclusions
The following items are not eligible for refunds:
Setup Fees
One-time setup and installation fees are non-refundable after service activation
Third-party Services
Software licenses, third-party applications, and external services
Promotional Pricing
Special promotional rates and discounted pricing may have different terms
Policy Violations
Services terminated due to Terms of Service or Acceptable Use Policy violations
Custom Development
Custom development work, consulting services, and professional services
Data Recovery
Data recovery services and emergency support fees
9. Refund Processing Time
Once your refund request is approved, processing times vary by payment method:
Note: Processing times may vary depending on your bank or payment provider. International transfers may take longer.
10. Contact Support
If you have questions about our refund policy or need to request a refund, our support team is here to help:
Policy Updates
This refund policy may be updated from time to time. We will notify customers of any significant changes via email and by posting the updated policy on our website. Continued use of our services after policy changes constitutes acceptance of the new terms.
Last Updated: January 15, 2025
Next Review: July 15, 2025